ORDERS, SHIPPING, AND MORE.
I’m having trouble placing an order… What should I do?
We try to do our best in making your experience as smooth and simple as possible. However small glitches do happen. If you’re experiencing technical difficulties, please get in touch with us (firstname.lastname@example.org) so we can figure out what’s wrong and fix it for you.
How do I know if my order was processed successfully?
You will receive an order confirmation email shortly after your order is placed.
Can I make changes to my orders?
We process our orders quickly. So if you’ve realized that there’s an error on your order, please get in touch with us (email@example.com) as soon as possible and we will make the changes for you.
How long does it take for the products to arrive?
Your order will generally be shipped within 1~2 business days. After that, it should arrive in 5~7 business days.
How much is shipping?
We offer free shipping for orders over $50. Otherwise, shipping is $4.95.
Why do I need to create an account to purchase?
We believe that skin care should be a science, and data is key. By creating an account, you can log in at any time to view your purchase history, where you can keep track of what works for you and what doesn’t, as well as how long each product lasts. So your skincare routine can be exact, efficient, and tailored to you.
How do I know which products are for me?
For a simple, and efficient skin care routine that works for virtually everyone, try the Nerd Basic System.
For acne skin, we recommend the Acne Treatment System.
For extremely dry or damaged skin, we recommend the Nourishing Cream.
I have sensitive skin. Is this for me?
Our products do not contain harsh chemicals or unnecessary additives, so it is suitable for all skin types.
Why doesn’t the Clarifying Cleanser foam up, like the other cleansers I’ve used before?
Our cleanser doesn’t contain foaming agents, an unnecessary additive which doesn’t have real functions. Even without the foaming effect, a pea-size amount of the cleanser should be enough to clean the entire face.
When can I expect to see changes after starting to use the Acne Treatment?
Most users see improvements (e.g. forming of whiteheads) within 3~7 days.
The Nourishing Cream has a very rich texture?
We squeezed in 23 active ingredients in the Nourishing Cream so it’s very potent and effective in repairing damaged skin. Make sure you apply a thin layer and massage all the goodies in.
Can’t find what you’re looking for here? Shoot us an email at firstname.lastname@example.org.